Returns and Refunds Policy

Thank you for shopping at Leathermates.com. We strive to ensure you are completely satisfied with your purchase. If you need to return an item or request a refund, please review our policy below.

Return Policy

Return Window

You may return most items within 7 days of receipt. Custom orders, including personalized leather journals and handmade paper products, are not eligible for returns or exchanges unless defective.

Return Conditions

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• A receipt or proof of purchase is required.

Return Process

To initiate a return:

1. Contact Us: Email us at info@leathermates.com with your order number and details of the item you wish to return.
2. Return Instructions: We will provide you with instructions for returning the item.

Return Shipping

Customers are responsible for the cost of return shipping unless the item was received defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

Refund Policy

Refund Eligibility

Refunds are available for eligible returns made within 7 days of receiving your order. Note the following:

• Custom Orders: Personalized items are not eligible for refunds unless defective.
• Condition: The item must be unused and in its original packaging.

Refund Process

1. Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
2. Refund Approval: If approved, the refund will be processed, and a credit will be applied to your original method of payment.

Refund Timing

• Processing Time: Refunds are typically processed within 5-10 business days after receiving the returned item.
• Credit Time: The time it takes for the credit to appear on your account depends on your payment provider and may take additional days.

Non-Refundable Items

• Shipping Costs: Original shipping costs are non-refundable.
• Custom Items: Custom or personalized items are non-refundable unless defective.

Damaged or Incorrect Items

• Notification: If you receive a damaged or incorrect item, you must inform us within 24 hours of delivery. If the issue is not reported within this timeframe, the damage will be considered as damage by use.
• Contact Us: Reach out immediately at info@leathermates.com with your order number and details of the issue.
• Resolution: We will arrange for a return and cover the cost of return shipping. If the issue is confirmed, we will process a full refund or exchange based on your preference.

Contact Information

For any questions regarding returns or refunds, please contact us at:

Email: info@leathermates.com